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Help Centric |
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Help
Centric is a comprehensive, flexible, and portable
... web-based Help Desk System. Automatic
responses to tickets, e-mail notifications,
customer profile matching and a feature-rich
knowledge base put Help Centric in a league of its
own. Common help desk requests are handled quickly
using the preset automatic responses. Help Centric
comes with a Help Ticket History and Tracking
module. There are separate web applications
provided for administrators and tech support
staff. Customers (internal and external) can open
and track their own tickets. Includes a FREE
contact manager! In addition, this help desk
system interfaces with our other applications for:
Project Management, TimeSheets, Calendar and Time
Management, CRM and Sales Force Automation,
Product Management, Service Management, Quote
Management, and Order Management. Customizable ASP
source code. License covers UNLIMITED USERS |
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Commercial Version: 3.0
Platform(s): windows |
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Zen Help Desk Software |
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Free
ASP Web Based Help Desk Software, this is the best
free help desk software. Includes Support for
Access or M.S. SQL server for the database backend.
Features Help Desk Web Based Installation wizard
for easy setup. Knowledge base search, trouble
ticket escalation and email support. Zen Help Desk
Software is free, professionally designed and
developed to enhance your companies customer
support needs. Don’t pay for Help Desk Software,
download and demo it now for free. We have updated
the software to provide better login security. |
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Free Version: 2.1 Platform(s): windows |
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Customer's Inquiry Management System |
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CEMS
provide a place to store all the enquiries and a
set of functionalities for you to read, write and
search for all previous record of enquiries or
messages. By using CEMS, you customer can login to
the system to send a new enquiry message, read
their enquiry's reply, and manage their personal
profile. Company support personnel will use CEMS
to read new enquiries from customers, reply to the
enquiries, and manage customers' profile and
company information |
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Free Version: 1.1 Platform(s): windows |
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FREE CRM Support Software |
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Well
documented open source CRM software package to do
just about everything! It's 100%, easy to install
and can be up and running in minutes! |
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Free Version: 2.4 Platform(s): linux, windows |
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Call Center help desk style application - Free |
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This
free software is used to quickly log trouble
ticket calls. It is designed to be used as a call
center but also could easily be used as a help
desk “ help desk” application. The software has
three primary functions, input new support calls,
enter resolutions to existing support calls,
organize and access old help desk calls threw the
built in knowledge base or archives. Installation
is fast and does not require any code modification.
The call center software allows you to choose from
ether a M.S. Access or MySQL backend database,
which is used to store all the data collected in
the call center. Minimal configuration is required
for the database setup. This software call center
help desk software is totally free. |
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Free Version: 60kb Platform(s): windows |
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