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Help Desk by Expinion.net |
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* Not
just a knowledgebase but a full customer support
and ticket tracking system!
Inexpensive,
but never cheap. * For visitors/clients there's an
organized knowledgebase (unlimited categories, 3
levels), optional side panel, glossary word
definitions, searching & sorting capabilities and
the ability to ask questions (with suggested
solutions shown). * For the customer service
professional – customizable HTML email
notifications, WYSIWYG editor, customizable fields/field
types, automatic issue history tracking,
management reporting (by specified dates), custom
security levels, an unlimited number of agents, &
more. * Some of the bonus features that help
support personnel and their managers to share info
online - anytime are: 'To Do' Lists, Contacts Book,
Agent to Agent emailing, Upload manager (admin and
user if desired), Agent Logs, statistics reporting
per agent/category/user. * 1000s of clients in
over 140 countries. Only $145, includes support,
install and upgrade |
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Commercial Version: 6.0 Platform(s): windows |
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IISWorks: ASP Knowledge Base |
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100%
ASP based Knowledge base application that uses a
simple MS Access or robust MS SQL database to
store articles, FAQ's, etc. in an organized way.
Features: Powerful search engine, Clean and
intuitive interface, Highly configurable display,
Web admin to add, edit and archive articles and
categories, Add related downloads to articles,
Refer to related articles, User poll, Email
feedback, and Article hit counter. Language module
support, Logging, NT Authentication. New: Improved
HTML editor (for solutions) |
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Free Version: 2.1 Platform(s): windows |
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FAQ Builder |
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FAQ
Builder, now you can create your own online
frequently asked questions in realtime. Setup is
easy and using is simple. Requires Windows Hosting
for Active Server Pages. Setup takes 5 minutes |
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Free Version: 1.0 Platform(s): windows |
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FAQ Generator |
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This
application helps you to quickly develop a long or
short list of FAQs. It features a very easy, yet
powerful online administration, with no
limitations. It also includes dynamic navigation
for the public (next, top, previous frequently
asked question). Now includes categories. And the
best of all ? It's free |
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Free Version: 2.5 Platform(s): windows |
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Sage Knowledgebase |
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Sage
KB lets you provide a valuable support resource to
your users. Users can browse/search your knowledge
base to find answers to their problems. Support
staff spend less time answering the same questions
and users are able to find answers without
contacting support.
Features include multi-level categories, rich HTML
article editing, and the ability to re-brand the
software to fit your site |
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Free Version: 1.0 Platform(s): windows |
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